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Compliance warnings: to help protect the organization from security risks, alerts are displayed to the helpdesk associate if a device is out of compliance and may introduce a security risk to the organization.Elevation: to help Administrators determine if helpdesk associates can use local administrative privileges to troubleshoot an employees' device, or if elevation of the task permissions is required.Role-based access control (RBAC) and permissions: to define who is authorized to support which user or groups of users.Specifically, we will introduce four new capabilities for remote help: We have developed new advanced endpoint management capabilities to meet the need for secure, connected experiences for IT administrators, helpdesk associates and Windows users on enrolled and unenrolled devices. Remote help allows helpdesk associates to view or control employees' Windows devices so they can quickly troubleshoot and resolve technical issues, wherever the employee is working from. Organizations need to ensure that their helpdesk associates can securely provide remote assistance to users, no matter where they are. We've also seen continued employee frustration when unresolved technical issues lower productivity and support is not simply onsite. This new cloud-based remote assistance solution will empower helpdesks to more securely support users of Windows devices.Įighteen months into the workforce changes brought by the pandemic, we continue to see increasing cybersecurity vulnerabilities, as the number of personal and company-owned devices continues to grow. To ensure helpdesks continue to improve their levels of support, we are pleased to announce the public preview of a new remote help capability in Microsoft Endpoint Manager.

The pandemic reshaped the way we work as organizations struggled to support remote workers and had to quickly find solutions to help employees manage technical issues on their devices from afar rather than onsite.

The global pandemic began and the world of work changed overnight as organizations scrambled to try and keep their workforces productive and their businesses running. March 2020 was the last time many people worked at their company's physical office buildings. Today we are announcing the plan to roll out the public preview of a new remote help capability in Microsoft Endpoint Manager.

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